At Fuel Conditioning Systems (F.C.S), we take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices.

Privacy Policy:
We guarantee that every online purchase you make from contacting us and placing an order, is a safe transaction.

What information we hold about you:
If you have bought something from us we will have your email address, phone number, postal address and credit card details. If you choose to deliver item(s) to a third-party (such as a friend), we will have their name and address. This information is only used to help us deliver the parcels and contact you.

Cookies:
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your Temporary Internet Files folder in Windows. Cookies help keep track of the item(s) in your shopping basket and act as place markers when you move around the site (feature currently unavailable). We also use software to track general browsing behaviour on our Website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy item(s). These are usually to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to "high" (settings vary on different browsers, such as Mozilla Firefox, please read the help-file on your browser program), then you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.e-mag.org.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

If you are worried about anything to do with our site, please phone us on 01766 523356 and we'll be glad to talk through any issues with you.

What we do with your information:
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases.

We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Who else sees your information:
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, FedEx, CityLink and TNT. Your Consent: by using our Website you consent to us using the personal information you have given F.C.S and our trusted partners, as outlined in this Privacy Policy. If you are worried about anything to do with our site, please phone us on 01766 523356 and we'll be glad to talk through any issues with you.

Returns/Guarantee Policy:
Our returns policy is simple. If for any reason you are unhappy with your purchase, i.e. the item(s) you have ordered is faulty or defective, you must return it to us in its original condition within 30 days for a prompt replacement, exchange or refund.

Returns:
How do I return item(s)? Simply call us on 01766 523356 and our customer support representative will ask to confirm the details of item(s) and dispatch date, that will enable us to process your return quickly and efficiently. Alternatively, you may email us the details of transaction and your query. To give you an understanding on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items:
If you return item(s) because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.

Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase. When returning such item(s), please make sure that you have not used it in any way.

Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by F.C.S Limited. Any refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances F.C.S Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure:
F.C.S takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or complaints. If email is too impersonal, we encourage you to phone us on 01766 523356, where our customer support representative will gladly be of assistance. All your feedback is appreciated.

Copyright & Trademarks, Conditions of Website Use:
All Website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying Source Code, software (including applets) and all other material on this Website are copyright F.C.S Ltd. and its affiliates or their content and technology providers.

All Rights Reserved:
Any use of materials on this Website - including reproduction for purposes other than those noted above, modification, distribution, or re-publication - without the prior written permission of F.C.S Ltd is strictly prohibited.

Trademarks:
F.C.S, F.C.S Ltd and www.e-mag.org.uk are either trademarks or registered trademarks of F.C.S Ltd. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners and are used by us with their consent.

Conditions of Website Use:
Copyright all Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Website are copyright F.C.S Ltd and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Website - including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of F.C.S Ltd is strictly prohibited.

Governing Law and Contract Formation:
The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the"submit" button at the end of the order form and confirming your order/payment details with our representative.
We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from F.C.S.
At the same time as your product is shipped from our warehouse, we will send you a Dispatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following reasons:

   •  The product(s) you ordered being unavailable from stock
   •  Our inability to obtain authorisation for your payment
   •  The identification of a pricing, product or offer description error
   •  Your non-meeting of the eligibility to order criteria as set out below

Refusal of Transaction:
We reserve the right to withdraw any products from this Website at anytime and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third-party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER:
TO THE FULLEST EXTENT PERMITTED AT LAW, F.C.S IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, F.C.S DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT.

Pricing Policy:
Please note that as we are based in the UK and are not a VAT registered company, our site shows full price of product.

Price and availability information is subject to change without notice. Except as specifically stated on this Website, to the fullest extent permitted at law, neither F.C.S nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, F.C.S does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of F.C.S, its affiliates, directors, employees or other representatives.

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Copyright F.C.S 2008. All Rights Reserved.

Last Updated: 22nd July 2008.